Support

For help with Traffic Guard, use the in-app feedback button in Settings or email [email protected].

In-app feedback

Open Traffic Guard, choose View Details, then go to Settings, Help, and Send Feedback. Your note, optional reply email, and app and macOS versions are sent to Traffic Guard Support. Usage diagnostics are off by default; include them only when they would help explain a traffic or counting problem.

Helpful details to include

Your macOS version.
The Traffic Guard app version.
Whether you were connected to a phone hotspot, such as iPhone or AndroidAP.
A screenshot of the Traffic Guard detail window.
The app name or helper process that looked suspicious.

Common fixes

The app is paused on my hotspot

Open Settings and check Phone Hotspot Detection. Add the current Wi-Fi name if it is your phone hotspot but not listed yet.

Chrome traffic is too broad

Grant Chrome tab access only if you want tab titles and URLs shown as clues. Without this permission, Traffic Guard can still show Chrome as an app.

An app was terminated unexpectedly

Open Settings and review App Protection. Keep automatic termination off unless you trust the rule and understand the risk of unsaved work.